Responsible Gaming
General Terms
Gambling at an online casino is primarily intended for entertainment. However, some individuals may struggle with maintaining control over their gambling habits. It is crucial to recognize that gambling should not be considered a source of income or a method to resolve financial difficulties. Players are encouraged to monitor both the time and money spent on online gambling each day.
Additionally, players have the option to set various limits on their accounts, including loss limits, deposit limits, cooling-off periods, wager limits, and self-exclusion. These limits can be set by contacting customer support at support[@]luckycircus.com. It’s important to note that the loss limit is based on the amount deposited, not on the total balance after winnings. For instance, if a player deposits €50 and sets a loss limit of €10, even if they win €1,000, they can still lose more than €10 from the €1,000 balance because the loss limit is tied to the initial deposit.
Assistance for Problem Gambling
If you find yourself spending more than you can afford or if gambling begins to interfere with your daily life, it’s important to take action. Consider implementing personal limits on your gambling activities, opting for self-exclusion, or seeking support from reputable independent organizations.
Personal Limits
To promote responsible gambling, we offer the Personal Limits feature. This allows you to set restrictions on your losses or the amount you wager. To activate these limits, simply contact customer support.
Limits can be adjusted at any time. Reducing a limit will take effect immediately, while increasing a limit will only take effect after confirmation via email and once the previous limit period has expired. This ensures that changes are not made impulsively. For more information or assistance with Personal Limits, please reach out to our support team.
- Loss Limit: Restricts the amount you can lose within a day, week, or month.
- Wager Limit: Restricts the total amount you can wager within a day, week, or month.
- Cooling-Off Period: Temporarily restricts your ability to deposit funds and excludes you from all promotional offers, though withdrawals of remaining funds are still allowed. The cooling-off period is applied immediately, and your account will automatically reactivate once the period ends.
- Self-Exclusion Limit: Temporarily disables your account and excludes you from promotional offers. During this period, you cannot deposit or withdraw funds. Your account will automatically reactivate after the self-exclusion period expires.
Self-Exclusion Upon Request
By opting for self-exclusion, you inform us to block your account and cease all promotional communications. To initiate self-exclusion, contact our support team at [email protected], indicating whether you wish to stop gambling for a specific period or permanently.
During self-exclusion, you will be unable to access your account or withdraw any remaining balance. To withdraw funds, contact our support team, and they will guide you through the process within a reasonable timeframe. Please note that self-exclusion does not exempt you from any verification processes required by the casino to process withdrawals. Withdrawals will be processed according to the casino’s established limits.
External Assistance
For further support, consider reaching out to these organizations:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
Protection of Minors
The Casino only accepts players who are 18 years of age or older and takes all necessary measures to prevent minors from registering or playing on our site. The Casino reserves the right to request proof of age, and access will be denied if a player is found to be underage.
However, given the widespread access to the Internet, there is still a risk that minors might access online gambling sites. We strongly encourage parents to help protect their children by using specialized software. For more information, please visit:
- CyberPatrol
- GamBlock®
- Solid Oak Software
- Net Nanny